随着电商经济的蓬勃发展,电子商务平台积累了大量的用户数据和交易信息,这些数据的安全性和隐私保护成为亟待解决的问题。电子商务平台作为数据的收集、存储和处理主体,承担着重要的数据安全保障义务。为确保用户数据的安全与隐私,电商平台需构建健全的数据安全管理体系,强化数据加密、访问控制及应急响应等关键措施,以应对日益复杂的数据安全挑战,为电商经济的稳健发展奠定坚实基础。With the vigorous development of the e-commerce economy, e-commerce platforms have accumulated a large amount of user data and transaction information, and the security and privacy protection of these data have become an urgent problem to be solved. As the main body of data collection, storage and processing, e-commerce platforms bear important data security obligations. In order to ensure the security and privacy of user data, e-commerce platforms need to build a sound data security management system and strengthen key measures such as data encryption, access control and emergency response to cope with increasingly complex data security challenges and lay a solid foundation for the steady development of the e-commerce economy.
本文探讨了电子商务平台经营者的安全保障义务,分析了其背景、存在的问题以及学术界对其性质的不同观点。文章认为电商平台经营者的安全保障义务兼具法定义务和合同义务的双重性质,并从风险预防、风险避免和风险救助三个方面具体阐述了安保义务的内容。在风险预防方面,强调了资质审核义务和风险告知义务的重要性;在风险避免方面,讨论了电商平台经营者应采取的措施以规避交易风险;在风险救助方面,指出了平台经营者在消费者权益受损时应采取的救助措施。文章还对电商平台经营者违反安全保障义务的法律责任形态进行了分析,提出了多元说中的连带责任与补充责任结合适用的观点。通过对这些问题的深入分析,本文旨在为电商平台经营者、消费者以及立法和司法实践提供指导,以促进电子商务行业的健康发展。This article discusses the safety and security obligations of e-commerce platform operators, analyzing their background, existing problems and the different views of academics on their nature. The article argues that the safety and security obligations of e-commerce platform operators combine the dual nature of statutory and contractual obligations, and specifically elaborates on the content of the security obligations from three aspects: risk prevention, risk avoidance and risk relief. In terms of risk prevention, it emphasizes the importance of the qualification audit obligation and the risk notification obligation;in terms of risk avoidance, it discusses the measures that the e-commerce platform operator should take to avoid the transaction risks;and in terms of risk relief, it points out the relief measures that should be taken by the platform operator in case of damage to the rights and interests of consumers. The article also examines the form of legal liability for the e-commerce platform operator’s violation of safety and security obligations, and puts forward
电子商务平台随着时代的发展迅速扩张,而与之相对应的是平台义务与责任也随之扩张,引发平台经营者与消费者及第三人间的利益平衡与责任归属之矛盾,尽管法律已就电商平台所负有的安全保障义务作出规定,为消费者权益保护提供了法律基础,然而该规定仍显抽象,相关概念的界定尚需深入研讨与明确化。对安全保障义务内容的精确阐释,对于划定电子商务平台责任边界具有重要意义。With the development of the times, electronic commerce platforms have expanded rapidly, accompanied by a corresponding expansion of their obligations and responsibilities, which has led to contradictions regarding the balance of interests and attribution of responsibility among platform operators, consumers, and third parties. Although the law stipulates the safety guarantee obligations of electronic commerce platforms, providing further legal support for the protection of consumer rights, these provisions remain relatively abstract, and relevant concepts require further discussion and clarification. Clarifying the content of safety guarantee obligations is conducive to defining the responsibilities of electronic commerce platforms.
